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Refund Policy

Last Updated: 11/28/2025

At Molly.Rizkallah.com, we strive to provide high-quality business consulting services and a positive client experience. Because our work involves time, planning, and professional expertise, this Refund Policy outlines when refunds may or may not be issued.

Service Fees & Project-Based Work

Once a consulting project, strategic plan, or service package has begun, fees are non-refundable due to the time, research, and resources allocated.

Refunds may be considered only if:

  • Work has not yet started, and

  • The refund request is made within 7 days of payment.

Partial refunds may be granted for projects where deliverables have not yet been produced, at our sole discretion.

Digital Products, Templates, or Workbooks

All digital products—including downloads, templates, guides, and workbooks—are non-refundable once delivered, due to the nature of digital content.

If you experience an issue accessing your product, we will gladly resend the files or provide technical support.

Retainers & Monthly Consulting Plans

Retainer payments secure time and availability. Therefore:

  • Retainer fees are non-refundable once the service period begins.

  • You may cancel future months at any time, but no refunds are issued for the current month.

Missed Appointments

Missed or forgotten appointments are not eligible for refunds. You may request to reschedule at least 24 hours in advance, subject to availability.

Exceptional Circumstances

Refund exceptions may be considered in rare cases of:

  • Billing errors

  • Duplicate charges

  • Documented emergencies

These will be reviewed on a case-by-case basis.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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